Refund policy

Last updated: 3/24/25

We are a small business that utilizes a "made-to-order" business model, which involves production partners who produce our inventory as needed. Since all items are "made-to-order," products are only sent to production after an order has been created by the customer. We do not keep product inventory on hand. This enables us to keep our operating costs low and our quality high.Β 

As a result, we do offer a quality guarantee! We will accept returns on items that are defective or damaged upon receipt. Returns will not, however, be accepted in the event that a customer orders the wrong size or color, or has simply changed their mind. That being said, we have a 14-day return policy, which means you have 14 days after the product delivery date to request a return. Customers are responsible for all return shipping fees.

To be eligible for a return, your item must be in the same condition that you received it (unworn or unused, unwashed, with tags) and in its original packaging. A clear photo of the damage or defect will be required to process your refund request. You’ll also need the order number, tracking information, receipt and/or proof of purchase.Β 

To start a return, you can click thisΒ "Return Request Link" (quickest option) to log in and submit your request for a return or you can contact us atΒ wordoftruthwayoflifedesigns@gmail.com.

"Return Request Link" Instructions
*Log in to your account using this "Return Request Link":

  1. In the "Email" field, enter your email address, then click "Continue".
  2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.Β 
  3. Go back to our online store and enter the six-digit verification code.Β 
  4. Click the order that you want to submit the return for.Β If your order had more than one item, then select only the items that you want to return.Β 
  5. Select a return reason and add a note for the store.Β 
  6. Click "Submit Request".

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If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once the returned item has been received, your refund (or store credit) will be issued.Β Β 

Feel free to contact us for any return questions at:Β  wordoftruthwayoflifedesigns@gmail.com. We are a growing small business who greatly appreciates your business! We wish for all our guests to enjoy their shopping experience here at Word, Truth, Life Designs and therefore, we are happy to help in any way we can!

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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have received the wrong item(s) based on your order details, so that we can evaluate the issue and make it right.

  • NOTE: For DTG products (Direct to Garment Printed Products), there is a tolerance of 0.5-1.0" for print placement, meaning that minor variations in the placement or size of the print will not be considered as defects.

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Color Disclaimer
Please be aware that actual colors may vary slightly from our listing photo and the final product. This is due to the fact that every computer monitor displays colors differently based on your device's make, model, internal settings and/or the environmental lighting in your immediate surroundings. Photos are designed to show listings as close to "life-like" as possible; however, the actual color may vary slightly from how they appear on your monitor. Therefore, we cannot guarantee that the color you see 100% accurately illustrates the true color of the product.Β 

Nevertheless, if the item you received is in fact an obviously different colored item than the one specified in your order, please contact us at wordoftruthwayoflifedesigns@gmail.com. Be prepared to submit a photo of your item with your request and we will gladly review your order.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and gift cards. Please get in touch if you have questions or concerns about your specific item.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. In some instances, store credit (or store gift cards) may be a possible refund or exchange option.Β 

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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.Β 

If more than 15 business days have passed since we’ve approved your return, please contact us atΒ wordoftruthwayoflifedesigns@gmail.com.

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Cancelation
Order cancelations are accepted under limited circumstances. Since we utilize a "made-to-order" business model, all items are only sent to production after an order has been created by the customer. As a result, customers have a 1 hour limit (from the time we receive your order) to request an order cancellation. To request an order cancellation, please contact us in one of the following ways:

Afterwards, we will notify you that we have received your cancelation request and will begin investigating whether the terms of our cancelation policy have been met. This time will allow us to view the cancelation request and determine whether the cancelation request was indeed made within the 1 hour time limit according to system time stamps. If those conditions are met, the we will grant the order cancelation and notify you of its confirmation. If the cancelation requirements were not met and/or the time limit was exceeded, then we will notify you that the cancelation request was denied and specify the details surrounding that decision. In both cases, you should receive a response and subsequent resolution from us within 24-48 hours.